Learning Centre

Annual member update

Looking to the future

In 2020, ONE-T celebrated its third year of operation, while facing the challenges of a growing pandemic. As “Partners in Good Health” ONE-T was quick to make changes to make it easier for members to get the healthcare support and services needed as the healthcare landscape evolved.

In 2021, with member healthcare returning to normal in a constantly changing pandemic environment, ONE-T’s focus has turned to member engagement, improving member communications, data analytics to better understand our population’s health and cost drivers, provider performance evaluations and overseeing ONE-T’s ongoing operations.

 Key milestones in 2020/21

  • Implemented plan improvements early in the year
  • Took immediate action to support member needs during the pandemic, ensuring access to essential mental health services, waiving drug dispensing fee limits and reimbursing PPE surcharges through your Health Care Spending Account (HCSA)
  • Included COVID updates and links to Canada Life resources on ONE-T website
  • Continued to pay claims without interruption
  • Delivered a new HCSA credit allocation on September 1, 2020 and confirmed the same allocation for 2021
  • Surveyed members about their CAEAS-ECAB plan experience and shared the results in Spring 2021
  • Conducted a subsequent communications survey
  • Developed and recently shared additional HCSA education in response to member feedback

More input needed!

This Fall, in response to recent feedback from members on their recent experiences with our Plan’s service providers, Canada Life and Cowan, we will be launching another survey to gain further information on interactions, outcomes and suggestions.

Key Results from the 2020/21 Communication Survey*

To sum it up, the feedback we heard from members was clear – more email, more education, more use of Canada Life app and more clarity about who to contact for information.

*The survey response rate was 7.7% (not uncommon for communication surveys). 

Plan Performance and Financials

In 2020, the Plan saw a steady, predictable climb in the use of benefits over time. Although this pattern was altered during the first few months of the pandemic, the pre-COVID claiming pattern resumed as members adapted to the new healthcare landscape. 

In past valuations, the Plan has been in excess of the maximum funding requirements (meaning money in reserve), indicating its strong financial position. 

The December 31, 2020 valuation results showed that while operating costs have increased, the Plan remains in a strong financial position for 2021 and the immediate future, thanks in part to reduced claims early in the pandemic and other positive funding assumptions.

The ONE-T Board diligently monitors the Plan’s financial situation and maintains the highest professional standards in all of its fiduciary responsibilities, funding policies and plan governance.

Financial Highlights

  • Strong financial position for three years based on 2020 Actuarial Valuation

Need more information?

Plan and Trust updates –
General questions –

Canada Life
Claims questions – 1-866-800-8086
Groupnet for Plan Members

Enrolment/eligibility questions – or 1-888-330-04010

More Resources

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